Our team want to create a store where our audience can find the relevant information and where they’re able to make a properly informed decision for each product they need and not stress about the quality and lack of knowledge that is available to us online. On our journey, we encountered the issues customers faced with service, now this has been a problem since buying online was introduced, but since then has gradually gotten better but has yet to be perfect. The Thriven team realised that our customers, who we consider before ourselves, need the maximum support they should receive to save time, mistakes and money.